FAQs

COMFY. FAQ

Welcome to the COMFY FAQ page! Here, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our customer support team at info@comfydot.com.

Orders & Shipping

How long does shipping take?

  • USA: Orders typically take 7-14 business days to arrive.
  • International: Orders typically take 14-31 business days to arrive, depending on the destination.

Do you offer express shipping?

At this time, we do not offer express shipping. All orders are shipped via standard delivery.

How can I track my order?

Once your order has been shipped, tracking information will be uploaded to your account as soon as possible. You can check the status of your order on our Track Your Order page.

What if my tracking information hasn’t been updated?

Sometimes, tracking information may take 24-48 hours to update after your order has been shipped. If your tracking information hasn’t updated after 48 hours, please contact us at info@comfydot.com.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days after delivery. Items must be unused, in their original packaging, and with all tags attached.

How long does it take to process a return?

Once we receive your returned item, it typically takes 5-7 business days to process your refund. You’ll receive an email confirmation once your refund has been issued.

Do you offer exchanges?

At this time, we do not offer direct exchanges. If you’d like a different item, please return the original item for a refund and place a new order on our website.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express,), PayPal.

Is my payment information secure?

Yes! We use industry-standard encryption to protect your payment information. Your data is safe with us.

Can I change my payment method after placing an order?

Unfortunately, once an order has been placed, we cannot change the payment method. If you need assistance, please contact us at info@comfydot.com.

Product Information

Where are your products made?

Our products are sourced from high-quality manufacturers around the world. Each product page includes detailed information about its origin.

Do you offer size guides?

Yes! Size guides are available on each product page to help you find the perfect fit.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us within 3 days of delivery at info@comfydot.com. We’ll be happy to assist you with a replacement or refund.

Account & Website

How do I create an account?

You can create an account by clicking Sign Up on our website. It only takes a few minutes!

I forgot my password. How can I reset it?

No problem! Click Forgot Password and follow the instructions to reset your password.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, we may be able to update your shipping address. Contact us immediately at info@comfydot.com for assistance.

Contact Us

How can I contact COMFY?

You can reach our customer support team via email at info@comfydot.com or through our Contact Us page. We’re here to help!

What are your customer support hours?

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (EST). We strive to respond to all inquiries within 24-48 hours.

Thank you for shopping with COMFY! We’re here to make your experience as comfortable as possible